John Smith

Senior Technical Program Manager

john.smith@email.com | linkedin.com/in/johnsmith | github.com/johnsmith

Summary

Six years leading cross-functional programs at high-growth companies. Compressed a 200+ integration API migration from 14 months to 6. Passed SOC 2 Type II on the first attempt. Reduced enterprise time-to-first-value from 90 days to 38 days. Cut escalation volume 40% and last-minute reprioritization 60%. Currently building the TPM function at a Series B developer infrastructure company.

Experience

Senior Technical Program Manager · Meridian Systems

San Francisco | Feb 2022 – Present

Designed and ran the API platform migration program for 200+ enterprise integrations, compressing the customer migration window from 14 months to 6 months through phased rollout tooling and a self-service migration dashboard built with the integrations team

Led SOC 2 Type II readiness program from zero to audit pass in 8 months — coordinating engineering, legal, and security across 12 control domains, with 0 exceptions on first attempt

Built the technical program function from scratch: defined the program charter, designed the intake and prioritization process, hired 2 associate TPMs, and established the delivery framework adopted across 6 product teams

Managed the integration health dashboard initiative — surfacing uptime, latency, and error-rate signals across 200+ active integrations, reducing escalation volume by 40% in the first quarter after launchinferred

Ran the quarterly roadmap planning process for 6 product teams: facilitated dependency mapping, risk review, and executive readout; reduced last-minute reprioritization events by 60% over 4 cycles

Technical Program Manager · Talbot Analytics

Chicago | Aug 2019 – Jan 2022

Ran the data warehouse migration program (Redshift to Snowflake), coordinating 8 engineering squads and 3 external vendors across a 9-month timeline, delivering on schedule with zero production incidents during cutover

Owned the enterprise onboarding program for Fortune 500 customers, reducing time-to-first-value from 90 days to 38 days through standardized implementation playbooks, pre-built connector templates, and a dedicated onboarding dashboardinferred

Led the compliance readiness initiative for HIPAA and SOC 2 Type I, closing 34 audit findings across 3 engineering teams in 5 months; program structure was adopted as the company's ongoing compliance operating model

Built and maintained the cross-team dependency tracker used across 6 product roadmaps; flagged 12 at-risk deliverables with enough lead time to re-sequence without customer impact

Program Manager · Talbot Analytics

Chicago | Jan 2018 – Jul 2019

Coordinated delivery of the self-service analytics platform across product, data engineering, and customer success teams; managed 40+ dependencies across a 12-month program

Managed stakeholder communications for a 12-month platform rebuild affecting 400+ enterprise customers; authored weekly status reports distributed to VP and C-suite stakeholders

Tracked and reported program status to executive leadership on a weekly cadence, flagging risks and decisions with at least 2 weeks of lead time; zero escalations landed without advance notice

Select Works

migration-dashboardopen-source self-service migration tool used during the Meridian API platform migration; automated compatibility checks, rollback tooling, and customer progress tracking; 280+ GitHub stars
tpm-templatespublic template library for program charters, risk registers, RACI matrices, and dependency trackers; used across 6 teams at Meridian and adopted by 40+ TPMs externally

Education

BS Computer Science · University of Illinois Urbana-Champaign

Champaign, IL | Sep 2013 – May 2017

Distributed Systems, Human-Computer Interaction

Skills

Program Delivery: Cross-functional program management · Technical roadmap planning · Risk and dependency tracking · Executive readout and stakeholder management · Intake and prioritization design

Technical: API integrations · Data pipeline architecture · SQL · Python scripting · Developer tooling · System architecture review

Compliance & Security: SOC 2 Type II · HIPAA · Vendor risk management · Audit readiness · Control domain mapping